FULL SERVICE CONTRACTS

Total Online Protection can design, implement and execute a maintenance plan tailored to fit your equipment AND budgetary requirements. Your Full Service Maintenance Contract can include routine maintenance, replacement parts and a minimum Emergency Response time. Routine maintenance can be performed on your UPS, DC Power Equipment, Generators and ATS. Total Online Protection possesses the skill, knowledge and (just as important) the access to parts, to ensure we will keep your equipment operating at maximum efficiency. We will analyze your power requirements and provide you with a smart, affordable solution.

We offer three levels of equipment maintenance services to choose from and each plan is customizable to meet your specific requirements.

Service
  • Maintenance Service
    8am-5pm Mon-Fri (excludes holidays)
  • Maintenance Service
    24/7 (includes holidays)
  • Parts Coverage
  • Emergency Coverage
  • Technical Support

Gold

Best Value

Platinum

Silver

Defective parts found upon initial service will be reported, but not included under the Platinum service plan until corrected.

Maintenance Schedule

Frequency of Preventative Maintenance Services
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Lighting Inverters

Semi-annual service, including one (1) Major and one (1) Minor Preventative Maintenance Service

Single-Phase Uninterruptible Power Supplies

Semi-annual service, including one (1) Major and one (1) Minor Preventative Maintenance Service

Three-Phase Uninterruptible Power Supplies

Semi-annual service, including one (1) Major and one (1) Minor Preventative Maintenance Service

DC Power Systems

Semi-annual service, including one (1) Major and one (1) Minor Preventive Maintenance

Valve Regulated Lead Acid (VRLA) Batteries

Quarterly or semi-annually, depending upon battery redundancy configuration and battery life

Flooded Cell Batteries

Quarterly or semi-annually, depending upon battery redundancy configuration and battery life

Power Distribution Units, Power Conditioners, Static Transfer Switches

Annual service, including one (1) Major Preventive Maintenance
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Generator

Semi-annual service, including one (1) Major and one (1) Minor Preventative Maintenance Service